1. Introduction & Scope
Roof Expert USA ("we," "our," or "us") operates the emergency roofing referral and dispatch website serving Toledo, Ohio, and surrounding communities. This Privacy Policy describes how we collect, use, and protect your information when you access our website or contact our dispatch intake center at (888) 208-4155.
2. Information We Collect
Because our website operates strictly with zero web forms, we do not capture personal information through online submission fields. The personal data we receive is limited to information you voluntarily disclose when communicating with our telephone dispatch team, including:
- Telephone caller ID information (phone number and registered name if transmitted by carrier).
- Property service address, municipal location, and contact name provided during intake triage.
- Descriptions of active roofing damage, leak vectors, and structural concerns.
- Standard web server log data (IP address, browser type, referral URLs, access timestamps).
3. How We Use Collected Information
Information provided during telephone dispatch is utilized solely for:
- Connecting you with an on-call licensed independent roofing contractor in Greater Toledo.
- Facilitating emergency tarping, leak assessment, and forensic moisture inspection.
- Maintaining internal quality control and verification of contractor response times.
- Complying with applicable Ohio state and federal legal obligations.
4. Information Sharing & Third Parties
We share your service request details exclusively with independent licensed contractors within our local network to mobilize emergency response crews to your property. We strictly do NOT sell, rent, trade, or monetize your personal contact information to third-party marketing companies, lead aggregators, or unauthorized third parties.
5. Data Security & Retention
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized disclosure, alteration, or misuse. Caller data is retained only as long as necessary to facilitate contractor dispatch and fulfill legal recordkeeping requirements.
6. Contact Regarding Privacy
If you have questions regarding this Privacy Policy or our caller data practices, please contact our dispatch intake center at (888) 208-4155 or by postal mail at 1507 Madison Ave, Toledo, OH 43604.